Frequently Asked Questions
What coffee should I choose?
Creator’s Cup Coffee has three major coffee collections: Master, Journey and Apprentice. The Master collection consists of unique blends created by Scott Weldon. The Journey collection is made up of single origin coffees similar to fine wine. Apprentice is a collection of traditional blends that are a great way to get started!
Should I buy ground coffee or whole beans?
If you own a coffee grinder, whole bean coffee is the best for maximizing freshness. It allows you to grind coffee as you need it, right before brewing. Ground coffee is a very convenient option; it saves time and makes a good gift.
What is the best way to store coffee and make it last?
The best way to store coffee is in a dark, dry, air-tight space. Our coffee bags work well for storage if tightly re-sealed after opening. Each bag contains a circular de-gassing valve which allows fresh coffee to de-gas without exposing the coffee to oxygen which breaks down its freshness.
What is the order process and how can I track my order?
Once you press “Complete Order”, you will receive an order confirmation email to your email address on file. At the time of purchase, your card will be verified and charged. Orders are scheduled for roasting and are typically produced and shipped out within three to five business days, excluding holidays. When your order is shipped, you will receive a tracking number and an estimated delivery date. You will also receive email updates once your order is out for delivery and once it is delivered.
What are your payment options?
Creator’s Cup Coffee can receive payment by credit or debit cards backed by Visa, MasterCard, American Express and Discover. You can also use Apple Pay!
What if I need to change or cancel an order?
At Creator’s Cup Coffee we seek to provide the freshest coffee experience with a fast turn-around time. Due to our production schedules, to cancel an order, we must receive notice within 48 hours from the date of order. To change an order, the request must be made within the 48 hour window from date of order. The original order will be cancelled and a new order issued with the requested changes. For assistance in both canceling and changing an order, please contact Creator’s Cup support. (Click contact at bottom of page)
Where do you ship? Are there any restrictions?
Currently, we ship to the continental 48 states. We are not able to ship to any P.O. Box, APO, DPO, and FPO sites or internationally.
What are the shipping costs and options?
All our coffees ship completely free! We use USPS Priority Mail and FedEx Ground Home Delivery because of their speed and reliability, as well as their weekend deliveries.
What if there is a problem with my order?
If there are any problems or questions about your order, please contact us. We want to make it right! (Click contact at bottom of page)
What are your terms and conditions?
For a full guide of our terms and conditions, please click “terms” at the bottom of the page.